Five stages, no handovers.
From the first plant visit to the first shift, the same people stay on the account. The team that surveys the site is the team that negotiates and supports it.
- First contact
- Plant visit, SI introduction or inbound request
- Assessment
- Measured site, documented constraints
- Concept
- Equipment mix, layout, cost model
- Close
- Terms, documentation, schedule
- After
- Start-up support, named contact
What happens, in order.
First contact
A plant or warehouse visit, an SI introduction, or an inbound request. We qualify in person, on site, with the people who will use the equipment.
Site assessment
Aisles, loads, shifts, interfaces, power, network. Measured and recorded, with the constraints that change the design called out first.
Concept and cost
Equipment mix, layout, total cost of ownership and the compliance path. Presented in English, to the people who sign.
Commercial close
Terms, documentation and delivery schedule, negotiated by the team that did the survey.
Start-up and after
Support through start-up, then one named contact for the life of the equipment.
What a site assessment produces.
Site survey findings
Measured constraints, with the ones that change the design called out first.
Material-flow concept
From receiving to shipping, drawn as it runs today and as it would run after.
Equipment shortlist
Two or three options, with the trade-off between them stated in plain terms.
Cost model
Purchase, consumables, service and downtime, over the horizon you actually plan on.
Compliance checklist
What has to be true before the equipment can legally be put into service.
Three roles, no handover.
- 01The engineer who surveys The same person presents the concept to your team. Nothing is re-explained to a new account manager.
- 02The negotiator Commercial terms are handled by someone who has stood in the building.
- 03The local contact After start-up, one named person — not a ticket queue and not a distributor.
We do not publish response-time promises we cannot hold. The scope of a site assessment is agreed before anyone travels.
How the engagement actually runs.
The three questions that decide whether a project starts well: who visits, what comes back in writing, and who is still there after handover.
01What happens on the first visit?
We walk the plant with the people who will use the equipment: aisles, loads, shifts, interfaces, power and network. The constraints that change the design are called out first, before any price is discussed.
02What do we get in writing at each stage?
A documented set of measured constraints after the assessment, an equipment mix with layout and cost model at concept, then terms, documentation and schedule at close.
03Who is still there after start-up?
The same team. The people who surveyed the site stay on the account for start-up support, with a named contact rather than a shared inbox.